Please log into your account to track your order. Your order details are provided in the confirmation email and on the invoice. Order Tracking
Select the order tracking option on the right hand side and put your order number on the text box to check the status of your order. LOGIN
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
It will take from 3 to 7 business days for your order to arrive. Please see our Shipping Options for further details.
HOW CAN I CHANGE MY ORDER?
We regret to inform you that, due to technical restrictions, you cannot change you order once it has been confirmed. Please refer to our Return Policy for more information. For further assistance, please contact our Customer Service team.
HOW CAN I CANCEL MY ORDER?
We regret to inform you, that due to technical restrictions, you cannot cancel you order once it has been confirmed. If you no longer wish to receive your entire order, we kindly suggest that you refer to our Return Policy . For further assistance, please contact our Customer Service team
CAN I ORDER BY PHONE?
Stores can order by phone for wholesales order. For individual order, we regret to inform you that our service team cannot process your order over the phone. All orders must be placed directly on our website. However, you can contact 323 825 9038 with any questions prior to placing your order.
THE PRODUCT THAT I WANT IS OUT OF STOCK, CAN I STILL ORDER IT?
Items that are temporarily out of stock are marked with “Temporarily out of stock” in their detailed view. Please send an email to firstname.lastname@example.org if you would like to be informed of when the item becomes available.
Yes, we offer free shipping depending on the total amount of your order. Please see our Shipping Options for further details.
HOW MUCH ARE THE SHIPPING COSTS? SHIPPING OPTIONS? REGIONS EXEMPT FROM DELIVERY?
Unfortunately, for logistical reasons, we are currently unable to deliver to a shipping address that is located in a different country than the billing address. SHIPPING TIME ESTIMATES To the United States: approximately 4-7 business days
SHIPPING COSTS AND HOW TO QUALIFY FOR FREE STANDARD SHIPPING
Please refer to the destination country for an estimate on shipping costs.
Priority Mail® 2-Day
Signature requirement for all orders above $75
Items remain the property of Caterina Jewelry until final payment is received.
Domestic: We ship USPS when the shipping destination is in USA.
USPS Priority Mail 2-day: The cost of shipping is $6.80 with tracking numbers. All orders above $75 requires signature on delivery
Alaska, Hawaii, Guam, Puerto Rico, and U.S. Virgin Islands:
We ship USPS Priority Mail 3-Day when the shipping destination is in the above states/territories.
Note for USPS Shipping: Due to the low shipping cost, the customer is responsible for any lost or delayed items
P.O. Box address, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
International: We ship USPS for international shipping destinations.
The cost of shipping is $50 for Express International Shipping with tracking numbers or insurance. The cost of shipping is $23.5 for Priority International Shipping without tracking numbers or insurance.
Due to Store Rules, we do not offer Store Returns, only Store Exchange. Sales items are not returnable. You have seven daysfrom the date of purchase or the date of receipt to request an Exchange by email or phone. Items must not be tampered with, damaged, or switched. They have to be in same condition as we shipped before. Customer is responsible for exchange shipping, unless we made a listing error. Gift cards and vouchers (subject to applicable law)are not returnable. Unfortunately, no exchanges will be accepted after this date.
CAN I RETURN ITEMS THAT I BOUGHT AT A LOCAL CATERINA JEWELRY RETAIL LOCATIONS OR ON A DIFFERENT WEBSITE?
We cannot accept any returns for items purchased from other online stores or from local Caterina Jewelry retailers . To return any items purchased from other online stores or from local Caterina Jewelry retailers , please contact the specific merchant for their individual return policies and procedures.
CAN I EXCHANGE A PRODUCT PRIOR TO RECEIVING IT?
It is currently not possible to exchange/replace an item(s) for a different product prior to receving it.To do so, a new order must be placed online and you will be refunded automatically with the amount of purchase when the item is received.
If you are a gift recipient of this item, the original buyer will be refunded.
WHERE DO I SEND MY RETURNS?
Please send your item to the address below. Keep a copy of your postal transaction for your own reference purposes.
CATERINA JEWELRY LLC 9663 Santa Monica Blvd #828 Beverly Hills, CA 90210
You will not receive a replacement product by mail unless a new order is placed via caterinajewelry.com. In case of the return of an item sold in accordance with a promotion, the promotion will no longer be valid if the conditions are no longer fulfilled. Accordingly, items that were received for free due to a promotion, will be debited accordingly in case the conditions are no longer fulfilled.
General wear and tear is not covered by the Caterina Jewelry Warranty Policy. This includes damage from using liquid silver polish on the product, wearing it in pools or hot tubs, and normal fading on oxidized items.
Our silver and gold plated beads are treated to resist tarnishing. However, if they need a quick touch-up, we recommend using a silver polishing cloth.
Do not use liquid silver polish as it removes the oxidization off the beads and bracelets.
We also recommend that you remove your jewelry before getting in contact with water, especially in hot tubs and swimming pools, as exposure to harsh chemicals can alter the appearance of your Caterina Jewelry product.
We accept returns on defective products that are returned within 7 days from the date of purchase or the date of receipt.
General wear and tear is not covered by the Caterina Jewelry Warranty Policy. This includes damage from using liquid silver polish on the product, damaging the product by wearing it in pools or hot tubs, and normal fading on oxidized items.
If you would like to return a defective Caterina Jewelry product purchased at caterinajewelry.com, please contact our Customer Service Team prior to returning the product.
Proof of purchase is required for any warranty cases.