Due to Store Rules, we do not offer Store Returns, only Store Exchange. Sales items are not returnable. You have seven daysfrom the date of purchase or the date of receipt to request an Exchange by email or phone. Items must not be tampered with, damaged, or switched. They have to be in same condition as we shipped before. Customer is responsible for exchange shipping, unless we made a listing error. Gift cards and vouchers (subject to applicable law)are not returnable. Unfortunately, no exchanges will be accepted after this date.
CAN I RETURN ITEMS THAT I BOUGHT AT A LOCAL CATERINA JEWELRY RETAIL LOCATIONS OR ON A DIFFERENT WEBSITE?
We cannot accept any returns for items purchased from other online stores or from local Caterina Jewelry retailers . To return any items purchased from other online stores or from local Caterina Jewelry retailers , please contact the specific merchant for their individual return policies and procedures.
CAN I EXCHANGE A PRODUCT PRIOR TO RECEIVING IT?
It is currently not possible to exchange/replace an item(s) for a different product prior to receving it.To do so, a new order must be placed online and you will be refunded automatically with the amount of purchase when the item is received.
If you are a gift recipient of this item, the original buyer will be refunded.
WHERE DO I SEND MY RETURNS?
Please send your item to the address below. Keep a copy of your postal transaction for your own reference purposes.
CATERINA JEWELRY LLC 9663 Santa Monica Blvd #828 Beverly Hills, CA 90210
You will not receive a replacement product by mail unless a new order is placed via caterinajewelry.com. In case of the return of an item sold in accordance with a promotion, the promotion will no longer be valid if the conditions are no longer fulfilled. Accordingly, items that were received for free due to a promotion, will be debited accordingly in case the conditions are no longer fulfilled.
General wear and tear is not covered by the Caterina Jewelry Warranty Policy. This includes damage from using liquid silver polish on the product, wearing it in pools or hot tubs, and normal fading on oxidized items.